FAQ
How to Book a Treatment at The Old Hammam & Spa
To book a treatment, simply call us at 020 8807 3330 during our operating hours:
- Monday, Wednesday, Friday, Saturday: 10:00 AM – 6:00 PM
- Sunday: 10:00 AM – 5:00 PM
If you’re unable to reach us by phone, you can email us at info@oldhammam.co.uk, and we will aim to get back to you within 48 hours. Alternatively, you can text 07763 067706, and we’ll assist you with your booking
Need to Cancel or Reschedule Your Session?
To cancel or rearrange your session, please call us at 020 8807 3330 at least 48 hours in advance.
Please note that we do not accept cancellations via email
Accepted Payment Methods
We accept all major credit and debit cards, as well as payments via Pay by Link.
Important Information
- Non-refundable Payments: All payments are non-refundable. However, if you provide over 48 hours’ notice for cancellation, we can offer a credit valid for 3 months.
- Late Arrivals: If you arrive late for your appointment, we will only be able to provide the remaining time allocated for your session. We aim to begin treatments within 40-60 minutes of your scheduled start time.
Private Hire Availability
Yes, our facilities are available for private hire. For more information or to make an enquiry, please call us at 020 8807 3330 or email info@oldhammam.co.uk.
Dress Code
- Swimwear: Swimwear must be worn throughout your visit. We recommend a two-piece swimming costume for ladies to ensure an effective body exfoliation and swimming trunks for men.
- Additional Items: We provide slippers and caps for guests with long hair.
- Towels: Towels are available for a £6 surcharge each, or £10 for two. You are also welcome to bring your own towel. All towels and slippers must be returned at the end of your experience.
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What to Expect
- First Visit: On your first visit, you’ll be asked to complete a consultation form, which includes a general health check.
- Changing Rooms: We provide separate male and female changing rooms, each equipped with 40 lockers. Tokens will be provided upon entry.
- Facility Use: For your comfort, we recommend spending no more than 15 minutes in each facility at a time.
- Security: CCTV is in operation for the safety and security of our guests and staff. Please note that CCTV is disabled from 10:00 AM to 7:00 PM during all Ladies Only sessions.
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Parking Availability
Paid parking is available on Lion Road, just a 1-minute walk from The Old Hammam & Spa.
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Location
The Old Hammam & Spa is located in Edmonton, North London, just a 2-minute walk from Edmonton Green Railway Station.
Cancelling under with under 48-hours’ notice
Spa Treatment: £20 charge per person to rearrange the booking.
Book a rejuvenating Hammam session
Enjoy access to our luxurious thermal and cooling facilities, with special ladies-only days for a serene and exclusive experience, as well as mixed sessions for all to enjoy