SPA ETIQUETTE

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Below is some general information to help you know what to expect, feel at ease and make your experience with us as pleasant as possible. You will be entering a tranquil space designed to provide a rare escape from life’s stresses, and so long as you remember the below, you – and your fellow guests – will have a wonderful Hammam and Spa experience. 

Dresscode

  • Swimwear must be worn throughout your visit. We recommend a two-piece swimming costume to ladies to ensure an effective body exfoliation and swimming trunks for men.
  • We provide slippers and caps for long hair.
  • If you require a towel, there is a £6 surcharge each or £10 for two. Please feel free to bring your own towel. Both towels and slippers are returned at the end of your experience.

What to expect

  • On your first visit you will be required to fill out a consultation form which consists of a general health check.
  • We have individual male and female changing rooms, each with 40 lockers. Tokens are provided on entry.
  • The recommended time spent in each facility at any one time is 15 minutes.
  • CCTV is in operation for the security and safety of our guests and staff (CCTV disabled from 10am-7pm during all Ladies Only sessions).

Booking With Us

How can I book a treatment at The Old Hammam & Spa?

Call 020 8807 3330 during our open hours – Monday/Wednesday/Friday/Saturday 10-6pm – Sunday 10am-5pm

If you are unable to get through, please email bookings@oldhammam.co.uk and we will attempt to contact you to book within 48 hours of your email.

What is the minimum age for entry?

All guests over 18 years of age.

What if I need to cancel/rearrange my session?

Call 020 8807 3330 with at least 48-hours notice. We do not accept email cancellations.

Cancelling under with under 48-hours’ notice:

Spa Treatment: £20 charge per person to rearrange the booking.

Laser Treatment:        £30 charge to rearrange booking.

What types of payment do you accept?

We accept all major credit and debit cards.

Can I book your facilities for private hire?

Yes. For all private hire enquiries please call 020 8807 3330 or email info@oldhammam.co.uk

Our Payments

Our payments are non-refundable. We can offer credit valid for 3 months with over 48-hours cancellation notice.

Appointment

Please note that if you are late to your appointment, we will only have the remaining time allocated. We aim to begin treatments within 40-60 minutes of your session start time.